Privacy Policy
Hachinoya (hereinafter "we" or "the property") establishes the following Privacy Policy (hereinafter "this Policy") regarding the handling of our guests' personal information.
1. Collection of Personal Information
We may collect the following personal information when you use this website (hereinafter "this Site"), make an enquiry, or stay with us:
- Name, address, telephone number and email address
- Nationality and passport number (for the guest register required under applicable law)
- Other information entered into enquiry forms and the like
2. Purpose of Use
We use the personal information we collect for the following purposes:
- To respond to and follow up on your enquiries
- To prepare and retain the guest register, and to verify identity, as required by laws such as the Hotel Business Act and the National Strategic Special Zones Act (special-zone private lodging)
- As reference material for improving the services we provide
3. Disclosure to Third Parties
Except in the following cases, we will not provide personal information to third parties without obtaining your prior consent:
- When required by law (including enquiries from public bodies such as the police, public health centres and local authorities)
- When necessary to protect a person's life, body or property, and it is difficult to obtain the individual's consent
4. External Services and Cookies
This Site uses cookies to improve convenience and to analyse usage. This Site also embeds features from Google Maps, external booking platforms (such as Airbnb) and social media (such as Instagram); these external service providers may collect your access information through cookies and similar technologies. For details, please refer to the privacy policy of each external service.
In particular, this Site uses Google Analytics, a web-analytics service provided by Google LLC, to understand how the Site is used. Google Analytics collects traffic data using cookies. This data is collected anonymously and does not identify individuals. You may refuse this collection by disabling cookies in your browser settings, or by installing the Google Analytics Opt-out Browser Add-on. For how Google handles data, please see Google's Privacy Policy.
5. Changes to This Policy
The contents of this Policy may be changed without prior notice to you, for example due to amendments in law. The revised Privacy Policy takes effect from the time it is posted on this Site.
6. Contact
For enquiries about this Policy or questions regarding the handling of personal information, please contact us via the messaging function of the booking platform (such as Airbnb) through which you made your reservation.
Disclaimer (Notes on Use of the Site)
- Accuracy of information. We strive to publish accurate information on this Site (including the neighbourhood dining guide and access information), but we do not guarantee its accuracy or that it is up to date. Opening hours and closing days may change, so please check each establishment's official information or Google Maps before visiting. We accept no liability for any damage arising from the contents published on this Site.
- Links to external sites. If you move to an external site via a link or banner on this Site (booking platforms such as Airbnb, information sites such as Tabelog, etc.), we accept no liability whatsoever for information, services, or reservation-contract issues provided by the destination site.
- Issues relating to your stay. The accommodation contract is formed between you and the external booking platform (such as Airbnb). The cancellation policy, refunds and other terms relating to your reservation are governed by the terms of the platform you use.